Account Coordinator: Greenville, SC

Support the Account Executives in all aspects of providing customer service from quote entry to order fulfillment for all projects and orders created. 
 
Primary Duties and Responsibilities

  • Create quotes for Account Executives verifying ship to address and sales tax for the ship to location and line items.
  • Verify the proper paperwork and information is submitted to enter an order into Netsuite.
  • Place order in Netsuite, issuing and submitting purchase orders to vendors – some electronically.
  • Create and maintain order folder.
  • Receive and verify acknowledgements confirming product, pricing and shipping information.
  • Resolve discrepancies with the order informing project manager and salesperson on any discrepancies creating Cost of Sales form if necessary.
  • Process purchase order changes in Netsuite so that the Purchase Order matches the acknowledgement once issues resolved.
  • Maintain order status reports daily.
  • Review receiving paperwork each morning and record in Netsuite and on the Order Status Report.
  • Follow up on damaged or shortages with the manufacturer, ordering replacement product if needed.
  • Handle Return Goods Authorizations to ensure proper credit is received.
  • Monitor Order Status report for open orders progress.
  • Review delivery report daily. 
  • Receive punch item paperwork.  Place order for punch items or review with salesperson and/or project manager.
  • Work with Accounts Receivable to ensure timely billing of invoices to the customer.
  • Assist Accounts Payable to resolve discrepancies with vendor invoices.
  • Perform miscellaneous job-related duties as requested.